Refund policy

We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund. 

To be eligible for a refund, you must submit a full response stating the reason or issue. If the product was not used and is in its original condition including the label intact, we may request it to be returned.

To start a return, you can contact us at greenacresgoodsbyamy@gmail.com. Please note that returns of unused items will need to be sent to the following address: 18206 Amelia Earhart Dr., Leavenworth, KS 66048 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at greenacresgoodsbyamy@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and used personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We happily offer exchanges for items you received that are still in their original packaging and have not been used. Just email us and we will make it right.

 

Refunds
We will notify you once we’ve received and inspected your return (if applicable), and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at greenacresgoodsbyamy@gmail.com.

We do our best to offer the safest, gentle, and most natural products, but sometimes our skin can react to different types of essential oils. Should you encounter any concerns with a product, we offer a full product refund (not including shipping) after submitting a request with a reason.